Terms & Conditions

INFORMATION CONTAINED ON WEBSITE

All information that is contained within this website is for general information purposes only.

Whilst the information is provided by Luuna Jewelry, it may be based on information secured from our manufacturers or suppliers. As such, we endeavour to keep such information up to date and complete, we make no representations or warranties of any kind, expressed or implied, about the accuracy, reliability, suitability or availability with respect to the Luuna Jewelry website or the information, products, services, or graphics contained on the website for any purpose.
This includes all images, proposed delivery of products or services available from this website.

You acknowledge that any such information and materials may contain errors, omissions or inaccuracies and we expressly exclude liability for any such to the fullest extent permitted by law.

It is therefore your own responsibility to ensure that any products, services or information available through this website meet your specific requirements and that any reliance you place on such information is strictly at your own risk.

This is also the case with any and all forms of contact between the Company and the customer whether via telephone, email or via any other form of digital communication.
PAYMENT

All Major credit/debit cards and Paypal are acceptable forms of payment for the products and services available from the Luuna Jewelry website.

Monetary transactions are dealt with the upmost of privacy and the Company takes all precautions to ensure your payment information is secured. However by accepting these terms and conditions you accept that the Company will not be held liable for breach of such information to the extent that the law will allow.

Payment for products and services available from this website does also not bind the Company to any agreement to supply such items. As such Luuna Jewelry reserves the right to refuse any transaction for whatever reason at its own discretion.

THE CONTRACT BETWEEN US

A.1 When buying goods or services via the internet, you are entering a legally binding contract.

A.2 Payment in full for the price of the goods and services that you order must be received before your order can be accepted.

A.3 Confirmation of your order will be emailed to you by us to the email address provided by you. This is not an Order Acceptance from Luuna Jewelry.

A.4 Acceptance of your order takes place when we dispatch your order to you unless we notify you that we do not accept your order, or you have cancelled your order in accordance with clause 3 below.

A.5 You will receive a delivery confirmation email once your order is dispatched.

A.6 On acceptance of your order a legally binding contract between us comes into existence.

A.7 Only persons aged 18 and over are entitled to enter into legally binding contracts and as a such are the only people entitled to transact through this site.

B. PRICING, PROMOTIONAL DISCOUNTS, GIFT CARD REDEMPTION & COMPETITIONS
B.1 Pricing.

B.1.1 All prices payable for goods that you order are as set out in our website in Canadian Dollar and all customers will be billed in this currency.

B.1.2 If you purchase from outside Canada, currency fluctuations and charges levied by your bank or card provider may vary from the amount billed by us on your credit/debit card.

B.2 Delivery is 8 CD inside Canada and 10 CD outside Canada.

B.3 Promotional Discounts.

B.3.1 Luuna Jewelry may occasionally offer promotional discounts directly or through third parties which may apply to any, or particularly designated, purchases made though this website.

B.3.2 Any such promotional discounts may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts, including sale prices.

B.3.3 Where a free gift is offered, availability is only whilst stocks last. Luuna Jewelry reserve the right to provide a substitute free gift to equivalent or higher value.

B.3.4 Where a free gift is given with any order, in the instance that any items within the order are returned any free gifts must also be returned.

B.3.5 Where a free gift is given and the order is then returned without the free gift, Luuna Jewelry have the right to hold the refund until the free gift is returned.

B.3.6 Promotional Discounts do not apply to purchases of Gift Vouchers or e-vouchers.

B.4 Competitions/Prize Draws

B.4.1 Luuna Jewelry may run competitions from time to time on our website, social media or other. By submitting your details for entry you are giving Luuna Jewelry permission to use your details for future marketing campaigns and mailing lists. We will never pass your details on to a 3rd party. Competitions are open to Canada only unless otherwise stated.

C. CANCELLATION RIGHTS

C.1 Cancellation by us

C.1.1 We reserve the right to cancel the contract between you and us if:

C.1.1.1 We have insufficient stock to deliver the goods you have ordered;

C.1.1.2 We do not deliver to your area; or

C.1.1.3 One or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

C.1.2 If we do cancel your contract we will notify you by email or by telephone, and will credit your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

C.2 No refunds or exchanges.

D. DELIVERY

D.1 Delivery options and charges where applicable are specified on our website. Certain products may incur additional delivery costs when shipped outside of Canada You will be informed on your receipt of our confirmation of order where this is the case. Please note that it may not be possible for us to deliver to some locations.

D.2 All orders will be delivered to the address you have stated. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to take delivery of the goods from the delivery service used.

D.3 You are the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for any loss or destruction. Signed goods should not be accepted if they appear to have been interfered with and should be opened in the presence of the courier.

D.4 Should your order be returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for repeat delivery costs.

E. LIMITATION OF LIABILITY

E.1 Should the goods we deliver to you are not as ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via email of the problem within 7 days of the delivery of the goods in question.

E.2 Should you not receive goods ordered by you within 7 days of the date of your order, we shall have no liability to you unless you have notified us by email or telephone at our contact address within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:

E.2.1 to make good any shortage or non-delivery; or

E.2.2 to replace any goods that are damaged or defective; or

E.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.

E.3 Save as precluded by law, we shall have no liability to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 5.2.3 above.

E.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

E.5 Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

E.6 We cannot be held responsible for any delays once the goods have left us and are in possession of the delivery carrier.

F. NOTICES

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent by email to our contact address at Luunajeweelry@gmail and notices from us to our customers will be displayed on our website from time to time.

G. SEVERABILITY

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

H. PRIVACY

I. GOVERNING LAW

Each and every transaction carried out is deemed to be completed within the United Kingdom and therefore shall be governed by and interpreted the laws of England and Wales. The terms of this Contract (and any dispute, controversy, proceedings or claims of whatever nature in relation to them) shall be governed and interpreted in accordance with English Law and the English Courts shall have exclusive jurisdiction in relation thereto.

J. ENTIRE AGREEMENT

J.1 This Contract, together with our current website policies, prices, delivery details, contact details, as set out represent the whole of our agreement relating to the supply of the goods to you by us.

J.2 Save for fraud or fraudulent misrepresentation, we shall have no liability for any representation said by any sales person on our behalf being untrue or misleading and should not be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.

J.3 We make no representations or warranties about the accuracy, completeness or suitability of the information and related graphics published on our website. Whilst we endeavor to ensure that information appearing on our Website is accurate, from time to time our site may contain technical inaccuracies or typographical errors.

K. TRADE MARKS & COPYRIGHT

Luuna Jewelry is the operator of www.luunajewelry.com All trademarks, product names and Company names or logos sited herein are the property of their respective owners. No permission is given by us in respect of the use of any such brand names, photographs, product names or titles or copyrights and such use may constitute an infringement of the owners’ rights.

L. EVENTS BEYOND OUR CONTROL

Luuna Jewelry will not be in breach of this Agreement or otherwise liable for any delay in performance if to the extent that any delay or failure is due to circumstances beyond our reasonable control including and without limitation, strikes, lockouts and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

M. OUR RIGHTS

Luuna Jewelry reserves the right to change these Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of any such change. It is your responsibility to check regularly to determine whether the Conditions have been changed.